Refund policy

RETURN & REFUND POLICY

1.1 Our goal

We want you to feel good about your purchase. If something goes wrong, we’ll work with you to make it right.

1.2 Returns (physical products)

Return window: 30 days from delivery.

To be eligible for a return:

  • Items must be unused and in original condition.

  • Where applicable, items must be returned with original packaging, accessories, and inserts.

Hygiene and consumable items

For hygiene products and consumables, returns are accepted only if the item is unopened, unused, and sealed (unless the product arrived damaged or defective).

1.3 How to start a return

Email hello@trynorvexia.com with:

  • order number

  • the item(s) you want to return

  • reason for return

  • photos (required for damaged/defective items)

We will reply with return instructions.

1.4 Return shipping costs

  • Customer‑paid for standard returns (e.g., change of mind / ordered the wrong item).

  • Norvexia‑paid if the item is defective, damaged on arrival, or we shipped the wrong item.

1.5 Exchanges

We can offer exchanges.

  • For most exchanges, we must receive the returned item before shipping the replacement.

  • If we shipped the wrong item, we may ship the correct item without requiring the incorrect item to be returned.

1.6 Refunds

Once we receive and inspect your return, we’ll notify you about approval. Approved refunds are issued to the original payment method.

1.7 Incomplete returns / bundles / gifts (D — anti‑bundle arbitrage)

If your order included bundles, multi‑item sets, or promotional items (including free gifts), all items must be returned to receive a full refund.

If items are missing from the return, we may deduct the full retail value (MSRP) of the missing item(s) from your refund.

1.8 Non‑returnable items

Unless required by law, we do not accept returns for:

  • gift cards

  • digital products / downloads once access has been provided

  • final sale items (if clearly marked “Final Sale”)

1.9 Refused / unclaimed deliveries

Refused/unclaimed/undeliverable deliveries are handled under the Shipping Policy section “Refused, unclaimed, or undeliverable shipments,” including applicable fees.