Please enter the email used at checkout so we can locate your membership.
Frequently asked questions
Have questions? We’re here to help
How long does it take to complete an order?
Once processed, your membership will be canceled and future renewals will stop. You’ll receive a confirmation email.
I submitted the form — what happens next?
We’ll locate your membership using the email provided and send a confirmation email when the cancellation is completed.
I can’t find the email I used at checkout. What should I do?
Try searching your inbox for “Norvexia” or your order confirmation. If you’re still unsure, submit the form with the most likely email and leave a note.
I canceled, but I still see a pending charge.
Some banks show pending authorizations temporarily. If you receive a cancellation confirmation and a charge still posts, email hello@trynorvexia.com so we can investigate.
I don’t recognize a membership charge.
If something looks unfamiliar, please contact hello@trynorvexia.com first with the email used at checkout and any order details you have. We’ll investigate and help promptly.
