Privacy policy

PRIVACY POLICY

This Privacy Policy describes how Norvexia (“Norvexia”, “we”, “us”, “our”) collects, uses, and shares personal information when you visit or make a purchase from https://trynorvexia.com (the “Site”).

2.1 Information we collect

2.1.1 Information you provide

  • Contact details (name, email, phone)

  • Shipping and billing address

  • Order details and purchase history

  • Customer service messages and requests

  • Membership information needed to manage your subscription

2.1.2 Information collected automatically

  • Device and browser information

  • IP address and approximate location

  • Pages viewed, clicks, and interactions on the Site

  • Cookies and similar tracking technologies

2.1.3 Transactional messages (SMS / email)

We may send transactional messages (such as order confirmations and shipping updates) as part of the checkout and fulfillment process.

2.2 How we use information

We use personal information to:

  • Process and fulfill orders

  • Provide customer support and handle requests

  • Manage membership/subscription services

  • Prevent fraud and secure the Site

  • Improve the Site and customer experience

  • Measure and improve advertising performance

2.3 How we share information

We share personal information with service providers as needed to operate the Site, including:

  • E‑commerce platform providers (e.g., Shopify)

  • Payment processors

  • Shipping and logistics providers

  • Analytics and advertising partners (including Google and Meta) to measure ads and show relevant offers

We may also disclose information when required by law, to respond to lawful requests, or to protect rights and prevent fraud.

2.4 Cookies and advertising

We use cookies and similar technologies to keep the Site working, remember preferences, understand usage, and measure advertising.

You can control cookies through your browser settings. Some Site features may not work properly if cookies are disabled.

2.5 Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict how we use your data.

To request privacy assistance, email: hello@trynorvexia.com

California notice (CPRA/CCPA)

If you are a California resident, you may have the right to:

  • know what personal information we collect and how we use it

  • request deletion (with legal exceptions)

  • opt out of “sale” or “sharing” for targeted advertising (as defined by law)

  • not be discriminated against for exercising your rights

To exercise these rights, email hello@trynorvexia.com.

2.6 Data retention

We keep personal information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

2.7 Security

We use reasonable safeguards to protect personal information. No method of transmission is 100% secure.

2.8 Contact

Privacy questions: hello@trynorvexia.com