Refund & Returns Policy
Last updated: July 1, 2026
30-day return window
You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
How to start a return
Email hello@trynorvexia.com with your order number and the reason for return. We'll reply within one business day with return instructions and a return address.
Please do not ship items back before contacting us — returns sent without prior authorization may not be accepted.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping method — we can't be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we'll email you to confirm the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days for the credit to appear.
The original shipping cost (if any) is non-refundable.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or if we sent the wrong item, please email us within 7 days of delivery with a photo. We'll cover return shipping and send a replacement or full refund at your choice.
Non-returnable items
- Items that have been used, worn, or show signs of wear
- Items missing original packaging or accessories
- Gift cards
Exchanges
We don't process direct exchanges. If you'd like a different item or variant, please return the original for a refund and place a new order.
Cancellations
Contact us within 1 hour of placing your order to request cancellation. Once an order enters processing, it can't be cancelled but can still be returned once delivered.
Contact
All return requests: hello@trynorvexia.com.