Support
Get in touch
Questions about an order, product, or return? Send us a note and we'll be in touch within one to two business days.
FAQ
Frequently asked questions
How long does shipping take?+
Orders ship within 1–2 business days. US orders arrive in 3–7 business days. UK orders arrive in 5–10 business days.
Do you ship internationally?+
We ship to the United States and the United Kingdom. US orders ship free. UK orders may be subject to import duties and taxes on delivery, which are the recipient's responsibility.
What is your return policy?+
You have 30 days from delivery to return an unused product for a full refund. See our Refund & Returns Policy for details.
How do I track my order?+
You'll receive a tracking number by email as soon as your package leaves our warehouse.
Is my payment information secure?+
Yes. Payments are processed by our PCI-compliant payment provider. We never store your card details on our servers.
How can I contact you?+
Email hello@trynorvexia.com — we reply within one to two business days, Monday to Friday.