Privacy Policy

This Privacy Policy explains how Norvexia ("we", "us") collects, uses, and protects information when you visit trynorvexia.com or purchase from us.

Information we collect

• Order information: name, shipping and billing address, email, phone number, and payment information (processed by our payment provider — we do not store card numbers).
• Account information: if you create an account, your email and any preferences you save.
• Communications: messages you send us via email or support forms.
• Automatically collected: device type, browser, IP address, pages visited, and referring URL — collected via cookies and similar technologies.

How we use your information

• Process and ship your orders and handle returns.
• Send order confirmations, shipping updates, and support responses.
• Improve our site and product offering.
• Prevent fraud and comply with legal obligations.
• Send marketing emails, only if you opt in. You can unsubscribe at any time.

Sharing your information

We share personal information only with service providers who help us operate our business, including:

• Payment processors (to process your payment)
• Shipping carriers (to deliver your order)
• Email service providers (to send transactional and marketing emails)
• Analytics providers (to understand site usage)

We do not sell your personal information.

Cookies

We use cookies for essential site functionality (like your shopping cart) and, with your consent where required by law, for analytics and advertising. You can control cookies through your browser settings.

Your rights

Depending on where you live, you may have the right to access, correct, or delete personal information we hold about you, and to opt out of certain uses. To exercise these rights, email us at privacy@trynorvexia.com.

Data retention

We retain order records for as long as required for tax, accounting, and legal compliance (typically up to 7 years). Account data is retained until you request deletion.

Data security

We use industry-standard security measures, including HTTPS and encrypted payment processing. No method of transmission over the internet is 100% secure, but we work hard to protect your information.

Children's privacy

Our site is not directed at children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. Material changes will be posted here with an updated "last updated" date.

Contact

Questions? Email privacy@trynorvexia.com.